WIGUNA, I Kadek Dwi Arta; MERTAYASA, I Gede Agus; SUSANTO, Putu Chris. Strategi Customer Relationship Management dalam Meningkatkan Loyalitas Pelanggan pada Hotel The 101 Bali Fontana Seminyak. JAKADARA: JURNAL EKONOMIKA, BISNIS, DAN HUMANIORA, [S. l.], v. 3, n. 3, p. 259–272, 2024. Disponível em: https://jurnal.undhirabali.ac.id/index.php/jakadara/article/view/3516. Acesso em: 6 may. 2025.