The Relationship between Medical Surgical Patients' Perceptions and Nurses' Caring Behavior in the Emergency Room of Hospital X in Jakarta
Article Sidebar
Main Article Content
Abstract
Caring behavior is at the core of nursing practice and significantly influences patient satisfaction and perceptions of nursing care. The Emergency Department (ED) is a high-pressure unit that requires nurses to be clinically responsive and consistently demonstrate Caring attitudes. This study aimed to investigate the relationship between medical-surgical patients' perceptions and nurses' Caring behavior in the ED at Hospital X in Jakarta. The study employs a descriptive analytical design with a cross-sectional approach. A total of 91 medical-surgical patients admitted to the ED were selected via porposive sampling. A closed-ended questionnaire was used to measure patients' perceptions of nurses' Caring behavior. Data analysis was performed using the Chi-square test. The results showed that most patients were female (58.2%), between 40 and 49 years old, and had a high school or vocational school education (40.7%). Most patients worked as employees or laborers (38.5%). The Chi-square test results revealed a significant correlation between patients' perceptions and nurses' Caring behavior (p = 0.000). It can be concluded that patients' perceptions of nurses' Caring behavior are influenced by the quality of nurses' interpersonal interactions, empathy, and communication during service delivery. Therefore, improving nurses' Caring behavior in the ED should be a priority to enhance the quality of nursing care.
Article Details
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
References
Azzahra, F. P., Nababan, D., Syapitri, H., Marlindawani, J., Tarigan, F. L., & Warouw, S. P. (2023). Hubungan Karakteristik Pasien Dengan Kepuasan Melalui Pengukuran Harapan Dan Persepsi Pasien Di Instalasi Gawat Darurat Rumah Sakit Bun Kosambi Tangerang. Prepotif : Jurnal Kesehatan Masyarakat, 7(3), 16114–16131. Https://Doi.Org/10.31004/Prepotif.V7i3.19274
Hambali, I., & Maulana, Ma. (2022). Hubungan Persepsi Klien Tentang Caring Perawat Pelaksana Dengan Kepuasan Pasien Di Ruang Rawat Inap Rumah Sakit Tk. Ii Kartika Husada Kubu Raya. Jurnal Untan, Vol 7, 1–7.
Hariani, B., Wahyudi, A., & Rawalilah, H. (2022). Analisis Kepuasan Pasien Terhadap Pelayanan Kesehatan Di Rsud Lahat Tahun 2021. Jurnal Kesehatan Saelmakers Perdana, 5(2), 447–367. Https://Doi.Org/10.32524/Jksp.V5i2.702
Herawati, N. (2020). Gambaran Persepsi Pasien Terhadap Pelaksanaan Perilaku Caring Dalam Pelayanan Keperawatan Di Ruangan Rawat Inap Bedah Rsud Solok. Ensiklopedia Sosial Review, 2(1), 107–111. Https://Doi.Org/10.33559/Esr.V2i1.680
Hidayanto, A.N., & Wirakhmi, I. N. (2021). Perilaku Caring Perawat Berdasarkan Gadar Caring Scale46 (Gcs-46). [Prosiding]. Seminar Nasional Penelitian Dan Pengabdian Kepada Masyarakat. Http://Eprints.Uhb.Ac.Id/Id/Eprint/2362/
Jannah, A. A., Ardiana, A., & Purwandari, R. (2020). Hubungan Perilaku Caring Perawat Dengan Tingkat Harapan Sembuh Pada Pasien Kanker Yang Menjalani Program Kemoterapi Di Rumah Sakit Baladhika Husada Jember. Buletin Penelitian Sistem Kesehatan, 23(3), 169–177. Https://Doi.Org/10.22435/Hsr.V23i3.3123
Kadang, Y., Kadar, K., & Saleh, A. (2021). Pengembangan Instumen Persepsi Pasien Kanker Dengan Kemoterapi Terhadap Perilaku Caring Perawat: Pilot Studi. Jurnal Keperawatan Florence Nightingale, 4(2), 102–108. Https://Doi.Org/10.52774/Jkfn.V4i2.79
Kardiyudiani, N. K., & Ayu Dwi Susanti, B. (2019). Keperawatan Medikal Bedah 1. Yogyakarta: Pustaka Baru Press.
Kartika, A. P. T., Firdaus, A. N. T., & Nugraha, M. E. (2024). Caring Di Pelayanan Instalasi Gawat Darurat ( Igd ) Dengan Kepuasan Keluarga Pasien. 5(2), 224–234.
Kurniawati, N. D., Karamy, E., Pradanie, R., & Yuswanto, T. J. A. (2020). Factors Affecting Patient’s Perception On Nurse’s Carative-Caring Behaviour. Enfermería Clínica. Https://Www.Sciencedirect.Com/Science/Article/Pii/S1130862120300255
Lumbantobing, V. B., Susilaningsih, F. S., & Dadi, M. (2020). Perilaku Caring Perawat Pelaksana Rawat Inap Rumah Sakit Di Kabupaten Indramayu. Jurnal Ilmiah Keperawatan Sai Betik, 15(2), 129. Https://Doi.Org/10.26630/Jkep.V15i2.1379
Mataputun, A., Pondaag, F., & ... (2025). Hubungan Perilaku Caring Perawat Dengan Tingkat Kecemasan Pasien Di Ruang Rawat Inap Anggrek Rumah Sakit Umum Daerah Talaud. Mapalus Nursing Science …, 03(02), 35–42. Https://Ejournal.Unsrat.Ac.Id/Index.Php/Caring/Article/View/60609
Menkes. (2022). Peraturan Menteri Kesehatan Republik Indonesia Nomor 30 Tahun 2022 Tentang Indikator Nasional Mutu Pelayanan Kesehatan Tempat Praktik Mandiri Dokter Dan Dokter Gigi, Klinik, Pusat Kesehatan Masyarakat, Rumah Sakit, Laboratorium Kesehatan, Dan Unit Transfu. Menteri Kesehatan Republik Indonesia Peraturan Menteri Kesehatan Republik Indonesia, 879, 2004–2006.
Molenaar, E. R., Karamoy, H., Wagey, F., & Surya, W. S. (2022). Studi Korelasional Antara Minat Pasien Dan Sarana Prasarana Terkait Kepuasan Pasien Rawat Inap Di Rumah Sakit Tni Au Sam Ratulangi Manado. E-Clinic, 11(1), 117–123. Https://Doi.Org/10.35790/Ecl.V11i1.44324
Oluma, A., & Abadiga, M. (2020). Caring Behavior And Associated Factors Among Nurses Working In Jimma University Specialized Hospital, Oromia, Southwest Ethiopia, 2019. Bmc Nursing, 19(1), 1–7. Https://Doi.Org/10.1186/S12912-020-0407-2
Pertiwi, A. D. P. (2019). Gambaran Pesepsi Pasien Terhadap Perilaku Caring Perawat Di Ruang Agate Rsud Dr. Slamet Garut. 2019.
Pudjiastutik, E., Febriani, R. T., Kurniawan, A. S., & Trigantara, R. (2025). Hubungan Perilaku Caring Perawat Terhadap Tingkat Kepuasan Pasien Di Ruang Rawat Inap Rumah Sakit Lavalette Malang. 10(1), 73–77.
Purwandari, E., K, H. I., & Widyawati. (2023). Hubungan Perilaku Caring Perawat Dengan Tingkat Kepuasan Pasien Di Instalasi Gawat Darurat Rsup Dr. Sardjito Yogyakarta. Perpustakaan Universitas Gadjah Mada Bulaksumur, 2–3. Https://Etd.Repository.Ugm.Ac.Id/Penelitian/Detail/220330
Purwanto, N. A., Adriani, P., & Muti, R. T. (2021). Hubungan Perilaku Caring Perawat Dengan Kecemasan Pasien Selama Masa Pandemi Di Instalasi Gawat Darurat Rumah Sakit Emanuel Banjarnegara. Seminar Nasional Penelitian Dan Pengabdian Kepada Masyarakat, 790–797. Http://Eprints.Uhb.Ac.Id/Id/Eprint/2511/
Puspita, N. (2022). Gambaran Perilaku Caring Perawat Di Ruang Igd Dan Icu Rumah Sakit Umum Daerah Karawang. Jurnal Keperawatan Dan Kebidanan, 2(1). Https://Ejournal.Horizon.Ac.Id/Index.Php/Jkk/Article/View/46
Rismaniar,Chairil Zaman, D. A. (2022). Analisis Kepuasan Pelayanan Kesehatan Terhadap Pasien Di Puskesmas Sekar Jaya Kabupaten Ogan Komering Ulu. Jurnal Kesehatan Saelmakers Perdana, 5(1), 194–201. Https://Doi.Org/10.32524/Jksp.V5i1.404
Rohmah, R. A. N., Sani, F. N., & Rahmasari, I. (2022). Hubungan Sikap Caring Perawat Pelaksana Terhadap Kelpuasan Pasien Rawat Inap. Jurnal Penelitian Perawat Profesional, 4(November), 1377–1386.
Sanjaya, W. (2023). Analisis Kepuasan Pasien Terhadap Kualitas Pelayanan Kesehatan Di Uptd Puskesmas Limusnunggal Kota Sukabumi. Jurnal Ilmu Kesehatan Bhakti Husada: Health Sciences Journal, 14(02), 215–225. Https://Doi.Org/10.34305/Jikbh.V14i02.906
Suprajitno, S., Sari, Y. K., & Anggraeni, E. N. B. (2020). Relationship Of Nurse Caring Behaviour With Patient Satisfaction At The Emergency Department Of Catholic Hospital Of Budi Rahayu Blitar. Jurnal Ners Dan Kebidanan (Journal Of Ners And Midwifery), 7(1), 001–005. Https://Doi.Org/10.26699/Jnk.V7i1.Art.P001-005
Syaripudin, A., & Nurfajriyani, I. (2022). Buku Ajar Falsafah Dan Teori Keperawatan (Ari A@Ftuhin (Ed.)). Trans Info Media, Jakarta.