SIRNA, I Ketut. PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN TAMU DI HOTEL PATRA JASA BALI RESORT & VILLAS KUTA- BADUNG. Seminar Ilmiah Nasional Teknologi, Sains, dan Sosial Humaniora (SINTESA), [S. l.], v. 1, 2018. DOI: 10.36002/snts.v0i0.485. Disponível em: https://jurnal.undhirabali.ac.id/index.php/sintesa/article/view/485. Acesso em: 21 jun. 2025.