The Effects of The Work Environment and Motivation on Competency Development of Hotel X Interns in Ubud

Abstrak

This research aims to analyze the effects of the work environment and motivation on competency development among interns at Hotel X. The increasingly competitive tourism industry requires hospitality companies to improve the quality of their human resources through effective internship programs. The interns’ competency development is influenced by various factors, including a conducive work environment and high motivation. The study used a quantitative approach, with data collected through questionnaires distributed to 33 interns at Hotel X. Data analysis was conducted using validity and reliability tests, classical assumption tests, multiple linear regression analysis, partial tests (t-test), and a simultaneous test (F-test) with the assistance of SPSS version 27. The results showed that, partially, the work environment had a positive and significant effect on interns’ competency development, with a a regression coefficient of 0.761 and a calculated t-value of 12.102. Motivation also had a positive and significant partial effect, with regression coefficient of 1.080 and a calculated t-value 9.457. Simultaneously, the work environment and motivation had a positive and significant effect on interns’ competency development, with a calculated F-value of 165.452, a multiple correlation coefficient of R = 0.958, and a coefficient of determination of R² = 0.911, indicating that both variables contributed 91.1% to the interns’ compentecy development, while the remaining 8.9% was influenced by other factors not examined in this study. This study implies that improving the quality of the work environment and interns’ motivation should receive attention from hotel management to develop a competent workforce in the hospitality sector.